Terms of service
Section 1 – Online Store Terms
These Terms of Service ("Terms") apply to your use of santabarbarameatco.com (the "Service") and to every order you place with Santa Barbara Meat Co. By using the Service or placing an order, you agree to these Terms.
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products or the Service for any illegal or unauthorized purpose, and you must not transmit any worms, viruses, malware, or destructive code. A breach of these Terms may result in immediate termination of your access to the Service.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section 3 – Accuracy and Timeliness of Information
We work to keep the information on this site accurate and current, but we are not responsible if information on this site is incomplete or out of date. Material on this site is provided for general information only. We may change site content at any time but are under no obligation to update it.
Section 4 – Changes to the Service and Prices
Prices for our products may change without notice. We may modify, suspend, or discontinue any part of the Service at any time. We are not liable to you or any third party for any price change, modification, suspension, or discontinuance of the Service.
Section 5 – Products
Our products are sold online and may be available in limited quantities. Every order is subject to the Shipping, Delivery & Pickup terms in Section 6 and to our Returns & Refunds Policy.
We make every effort to display product images and descriptions accurately, but we cannot guarantee that your screen displays products exactly as they appear in person. Product weights are approximate because every cut is hand-cut.
We may limit sales of any product to any person, household, address, or geographic region, and we may limit quantities. Product descriptions, pricing, and availability may change without notice, and we may discontinue any product at any time.
Except as stated in our Returns & Refunds Policy, we do not warrant that products will meet your expectations. Our guarantee is described in that policy.
Section 5A – Perishable Products
Our products are perishable food. You are responsible for promptly bringing delivered orders inside and for storing, thawing, cooking, and preparing products according to the product label and applicable food safety guidelines.
For food safety reasons, we cannot accept returns of food products. Please don't send items back. Remedies for problem orders are described in our Returns & Refunds Policy.
Products may contain allergens. Sausages, jerky, and other seasoned products contain seasonings. Please review product labels before eating.
Section 6 – Shipping, Delivery & Pickup
You can receive your order in one of three ways, chosen at checkout: shipping, local delivery, or ranch pickup.
6.1 California Shipping (Frozen Orders)
- Frozen products ship via UPS to physical street addresses in California only. Jerky can ship anywhere in the United States (see 6.4).
- Shipping is free on orders of $350 or more.
- Orders under $350 ship at a flat rate, shown at checkout.
6.2 Local Delivery
- Santa Maria to Carpinteria: Free local delivery with no minimum order, on Tuesday or Wednesday.
- Ventura County through Thousand Oaks: No minimum order. Delivery fees range from $15 to $30, depending on order size, and are shown at checkout.
- Checkout confirms whether your address is in a local delivery area.
6.3 Ranch Pickup (Gaviota)
- Pick up your order at our on-ranch butcher shop, 1503 South Highway 101, Gaviota, CA 93117.
- No minimum order and no pickup fee.
- Pickup is by appointment only. Call (805) 364-2346 to schedule.
6.4 Jerky
Jerky is shelf-stable, so it can ship to physical street addresses anywhere in the United States.
- Jerky-only orders of $65 or more ship free.
- Shipping for jerky-only orders under $65 is calculated at checkout, based on weight and destination. There is no minimum order.
- When jerky is ordered with frozen products, it ships separately, so the two may arrive on different days. Orders that include frozen products can only ship to California addresses.
6.5 Processing and Shipping Schedule
- Orders received before 12:00 p.m. Pacific Time on Friday are typically processed the following Monday, subject to product availability. Please allow up to 72 hours (3 business days) for processing.
- Frozen orders ship on Mondays and Tuesdays so they don't sit in a carrier warehouse over the weekend. Most California shipments arrive on Tuesday or Wednesday.
- Delivery dates are estimates and are not guaranteed. Holidays, weather, product availability, and carrier disruptions can shift the schedule. We'll contact you if your order is delayed on our end.
6.6 How Frozen Orders Are Packed
Every cut is hand-cut, vacuum-sealed, and flash-frozen, then packed in an insulated shipper with ice packs. When your box arrives, move products to the freezer right away, or thaw them in the refrigerator if you plan to cook them soon. Some softening of outer packages is normal. Product that still has ice crystals or is 40°F or below is safe to refreeze or cook.
6.7 Delivery Problems
- Damaged, incorrect, or missing items: Report within 3 days of delivery or pickup, using the carrier's tracking date for shipped orders. Email info@sbmeatco.com with your order number in the subject line, a photo of the product and packaging, and a short description of the issue.
- Delayed or lost in transit: If your order is delayed or lost by the carrier in transit, contact us within 3 days of the expected delivery date and we'll make it right.
- Remedies: Covered claims are handled under our Returns & Refunds Policy. You can choose a replacement or a refund.
6.8 What We're Not Responsible For
- Stolen packages, including packages marked as delivered that later go missing
- Packages that arrive on time but aren't brought inside promptly
- Deliveries to an incorrect or incomplete address entered at checkout
- Products stored, thawed, or handled improperly after delivery or pickup
If something goes wrong with the carrier, contact us and we'll help you work with them.
6.9 Orders We Can't Ship Safely
We may delay or cancel an order, and refund it in full, if we can't ship or deliver it in a way that keeps the product safe and in good condition. Examples include extreme heat or a carrier disruption.
Section 7 – Subscriptions
Subscriptions are available only on our pre-built boxes and bundles. Custom boxes and bundles you build yourself (such as our build-your-own pet bundle) are one-time purchases and aren't eligible for subscription. You can skip, change, or cancel subscription deliveries from your account before your next order is processed. Orders that have already been processed or shipped can't be cancelled. Delivered subscription orders are covered by our Returns & Refunds Policy, the same as any other order. Full details are in our Cancellation Policy.
Section 8 – Billing and Account Information
We may refuse, limit, or cancel any order, including limiting quantities per person, household, address, or order. If we change or cancel an order, we will try to notify you using the email or phone number you provided.
You are responsible for providing accurate, complete, and current billing, contact, and delivery information, and for updating it promptly. We are not responsible for delays, losses, delivery failures, or added costs caused by inaccurate or incomplete information you provide.
Section 9 – Optional Tools
We may provide access to third-party tools that we do not monitor or control. These tools are provided "as is" and "as available," without warranties of any kind, and you use them at your own risk. Any new features or tools added to the Service are also subject to these Terms.
Section 10 – Third-Party Links and Services
The Service may include content, products, or links from third parties, including payment, shipping, and subscription providers. We are not responsible for third-party websites, products, or services. Please review their policies before using them.
Section 11 – Comments, Reviews, and Submissions
If you send us comments, reviews, photos, testimonials, or other materials, you agree that we may use, publish, edit, and display them without restriction or compensation. We have no obligation to keep comments confidential, pay for them, or respond to them.
You agree that your submissions will not violate anyone's rights or contain unlawful, harmful, defamatory, misleading, or fraudulent content. You are solely responsible for your submissions.
Section 12 – Personal Information
Your submission of personal information through the Service is governed by our Privacy Policy.
Section 13 – Errors and Omissions
Information on our site may occasionally contain errors in product descriptions,