Refund policy

Our Guarantee

We stand behind every cut we sell. If you have a quality concern, or your order is delayed in transit, tell us and we'll make it right.

How to Report a Problem

Email: info@sbmeatco.com (please put your order number in the subject line)
Phone: (805) 364-2346

Please include:

Your order number
A photo of the product and packaging
A short description of the issue

How We Make It Right

Once we confirm the issue, you can choose a replacement or a refund to your original payment method.

Please Don't Send Food Back

For food safety reasons, we can't accept returns of meat, poultry, jerky, pet food, or other food products. A photo is all we need.

What the Guarantee Doesn't Cover

Problems reported more than 3 days after delivery or pickup
Products that were stored, thawed, or handled improperly after delivery or pickup
Packages that arrived on time but weren't brought inside promptly
Stolen packages, including packages marked as delivered that later go missing
Incorrect delivery addresses entered at checkout

Subscriptions

Subscriptions are available only on our pre-built boxes and bundles. Custom build-your-own boxes and bundles are one-time purchases. You can skip, change, or cancel subscription deliveries from your account before your next order is processed. Once an order ships, this policy applies.

Fair Use

We may decline a claim, limit future orders, or close an account if this guarantee is misused. Examples include repeated claims without a real product issue, or inaccurate or fraudulent claims.

Refund Timing

Approved refunds go to your original payment method. Your bank may take several business days to post them.

Changes to This Policy

We may update this policy from time to time. The version posted here, with the date below, applies to orders placed on or after that date.

Last updated: November 2, 2026

See also: Shipping Policy · Terms of Service

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