Shipping policy
You can receive your order in one of three ways, chosen at checkout: shipping, local delivery, or ranch pickup.
California Shipping (Frozen Orders)
- Frozen products ship via UPS to physical street addresses in California only. Jerky can ship anywhere in the United States (see Jerky below).
- Shipping is free on orders of $350 or more.
- Orders under $350 ship at a flat rate, shown at checkout.
Local Delivery
- Santa Maria to Carpinteria: Free local delivery with no minimum order, on Tuesday or Wednesday.
- Ventura County through Thousand Oaks: No minimum order. Delivery fees range from $15 to $30, depending on order size, and are shown at checkout.
- Checkout confirms whether your address is in a local delivery area.
Ranch Pickup (Gaviota)
- Pick up your order at our on-ranch butcher shop, 1503 South Highway 101, Gaviota, CA 93117.
- No minimum order and no pickup fee.
- Pickup is by appointment only. Call (805) 364-2346 to schedule.
Jerky
Jerky is shelf-stable, so it can ship to physical street addresses anywhere in the United States.
- Jerky-only orders of $65 or more ship free.
- Shipping for jerky-only orders under $65 is calculated at checkout, based on weight and destination. There is no minimum order.
- When jerky is ordered with frozen products, it ships separately, so the two may arrive on different days. Orders that include frozen products can only ship to California addresses.
Processing and Shipping Schedule
- Orders received before 12:00 p.m. Pacific Time on Friday are typically processed the following Monday, subject to product availability. Please allow up to 72 hours (3 business days) for processing.
- Frozen orders ship on Mondays and Tuesdays so they don't sit in a carrier warehouse over the weekend. Most California shipments arrive on Tuesday or Wednesday.
- Delivery dates are estimates and are not guaranteed. Holidays, weather, product availability, and carrier disruptions can shift the schedule. We'll contact you if your order is delayed on our end.
How Frozen Orders Are Packed
Every cut is hand-cut, vacuum-sealed, and flash-frozen, then packed in an insulated shipper with ice packs. When your box arrives, move products to the freezer right away, or thaw them in the refrigerator if you plan to cook them soon. Some softening of outer packages is normal. Product that still has ice crystals or is 40°F or below is safe to refreeze or cook.
Delivery Problems
- Damaged, incorrect, or missing items: Report within 3 days of delivery or pickup, using the carrier's tracking date for shipped orders. Email info@sbmeatco.com with your order number in the subject line, a photo of the product and packaging, and a short description of the issue.
- Delayed or lost in transit: If your order is delayed or lost by the carrier in transit, contact us within 3 days of the expected delivery date and we'll make it right.
- Remedies: Covered claims are handled under our Returns & Refunds Policy. You can choose a replacement or a refund.
What We're Not Responsible For
- Stolen packages, including packages marked as delivered that later go missing
- Packages that arrive on time but aren't brought inside promptly
- Deliveries to an incorrect or incomplete address entered at checkout
- Products stored, thawed, or handled improperly after delivery or pickup
If something goes wrong with the carrier, contact us and we'll help you work with them.
Orders We Can't Ship Safely
We may delay or cancel an order, and refund it in full, if we can't ship or deliver it in a way that keeps the product safe and in good condition. Examples include extreme heat or a carrier disruption.
Product Safety
Our products are perishable. Store, thaw, and cook them according to the product label. Products may contain allergens. Sausages, jerky, and other seasoned products contain seasonings, so please review product labels before eating.
Last updated: November 2, 2026
See also: Returns & Refunds Policy · Terms of Service